Instant Pricing Backed by Real Engineering Support
Use the portal below to get instant quoting backed by experienced engineers, responsive support, and production-focused additive manufacturing expertise.
Already a client? Use the [SIGN IN] button in the portal below to access project files, production updates, invoices, and order information. Need help accessing your account? Contact our team.
Before you upload
Not sure if your file is production-ready? Upload it anyway. Our engineering team can help with orientation, manufacturability, tolerances, material selection, and manufacturing methods. Still not sure? Contact an engineer.
Frequently Asked Questions
Getting Started
Do I need an account to request a quote?
No. You can request your first quote without creating an account. Simply upload your CAD file, provide your email, and submit your request. If you move forward with production, an account will be created to help you track orders, access files, and manage future projects.
What file formats can I upload?
We support a broad range of CAD and 3D file formats—including STL, STEP, IGES, OBJ, 3MF, and native formats from SolidWorks, Fusion 360, Inventor, CATIA, Creo, and more. For the smoothest collaboration and data integrity, STEP files are preferred.
What information do I need to provide for a quote?
To provide the most accurate quote, we recommend including:
- CAD file or technical drawing
- Desired material or application requirements
- Quantity needed
- Timeline or deadline
- Surface finish or post-processing requirements
If you are unsure about material selection, tolerances, or manufacturing methods, our engineering team can help guide you through the process.
Can I get help if I’m not sure what I need?
https://www.impacadditive3d.com/new-site/solutions/contact-an-engineer/Yes. Our engineering team can help evaluate your design, recommend materials, suggest manufacturing methods, and identify opportunities for cost or performance improvements.
Call: (254) 742-2050
Email: info@impacsystems.com
Or use our “Ask an Engineer” form.
Quotes & Pricing
How long does it take to receive a quote?
Many standard parts receive instant pricing through our quoting system. More complex projects, production quantities, or designs requiring engineering review are typically quoted within one business day.
Quotes may include:
- Itemized pricing
- Material recommendations
- Lead time estimates
- Design feedback
- Alternative manufacturing options
Do you offer volume discounts?
Yes. Pricing automatically adjusts based on quantity, manufacturing method, and production efficiency. Higher production volumes typically reduce per-part cost.
What payment methods do you accept?
We accept:
- Credit Card
- ACH/Wire Transfer
- Company Purchase Orders for approved accounts
- Check for established customers
Payment is required before production begins for new customers. Net terms may be available for approved corporate accounts.
Do you support production runs or only prototypes?
IA3D supports both rapid prototyping and production manufacturing. We manufacture everything from one-off prototypes to repeat production orders and bridge manufacturing programs.
Manufacturing & Engineering
What manufacturing processes are available through the quoting system?
Available processes may include:
- HP Multi Jet Fusion (MJF)
- Direct Metal Laser Sintering (DMLS)
- SLA/DLP Photopolymer Printing
- Large Format FFF Printing
- Milling/Machining and Finishing Services
Available technologies may vary depending on project requirements and material selection.
Can you help optimize my design for additive manufacturing?
Yes. The system supports multi-part and assembly-based projects.
For larger or more complex assemblies, our engineering team may contact you to confirm specifications, tolerances, or production requirements before issuing a quote.
Can I upload assemblies or multi-part projects?
Yes. Our engineering team can review your design for manufacturability and recommend changes to improve printability, reduce cost, increase strength, or shorten production time.
Can you machine, finish, or paint printed parts?
Yes. IA3D offers a range of post-processing and finishing services, including machining, sanding, painting, assembly, and other secondary operations, depending on project requirements.
Do you offer material certifications or inspection reports?
Yes. Material certifications, dimensional inspection reports, and quality documentation are available upon request for qualifying projects.
What industries do you serve?
IA3D supports customers across a wide range of industries, including aerospace, medical, industrial equipment, automotive, energy, research, consumer products, and advanced manufacturing.
Orders & Account Management
How do I track my order?
After logging in to your account, you can view:
- Current production status
- Estimated completion dates
- Shipping and tracking information
- Project details and documentation
You will also receive email notifications as your order progresses through production.
Can I reorder a previous part?
Yes. Existing customers can log in to their account, access their order history, and reorder previous parts without re-uploading files or re-entering specifications.
How do I receive invoices and project documentation?
IA3D sends all project documentation directly through email to keep records centralized and easy to access. Depending on your project, documentation may include invoices, packing slips, material certifications, inspection reports, and related manufacturing records.
Original uploaded CAD files remain securely stored within your client account and are never shared outside IA3D without authorization.
Security & Support
Is my design information secure?
Absolutely.
Protecting your intellectual property is part of how we do business. Every file uploaded through the IA3D client portal is protected with AES-256 encryption during transfer and storage, and the platform is backed by ISO 27001 certified security standards.
Your CAD files, drawings, and project data are never shared without your permission. We treat every uploaded file as confidential under an implicit NDA policy. If your organization requires formal documentation, we are happy to provide a signed Non-Disclosure Agreement upon request before any files are submitted.
I forgot my password. How do I reset it?
Click “Forgot Password” on the SIGN IN page and follow the instructions sent to your email address. If you do not receive the email within a few minutes, check your spam folder or contact our team for assistance.